Copyright © 2008 J Memoli Ltd.
Peerless House
Talbot Road
Wellingborough
Northants NN8 1QH
O
U
R
C
O
M
M
I
T
M
E
N
T
Our Customer Services Staff will be your first contact within the organisation, and they will fix a date that suits you, and will tell you who your allocated Tenant Liaison Officer is.
Their role will be as follows:
• Help you get your home ready (for example, if help is needed moving furniture if you are elderly or infirm).
• Answer any of your questions.
• Advise you and explain the works that are going to be carried out.
• Ensure the operative treats you and your home with the upmost respect.
• Liaise between you and the operative and landlord if required.
• Ask you to fill out a Satisfaction Questionnaire on completion.
This is all so that J Memoli Ltd can make sure the intrusion into your home runs as smoothly as possible.
J Memoli Ltd is always striving to improve the services we provide.
We are currently offering appointments on 100% of works to be carried out, and we
are putting into place the option of evening appointments (5-
The Tenant Liaison Officer will be there to make sure you have a stress free time while the works are being carried out to your property.
J Memoli Ltd specialises in working in occupied properties, and for that reason all
our staff undergo Code of Conduct training, and are all taught to treat a tenant’s
home as if it is their own. All our staff are highly-
On top of that, our new Tenant Liaison Officers are here to help you every step of the way. They are trained to work alongside you and help with any questions or problems you may have while the repair or improvement is being carried out in your home.
Having a Repair Done
